Michael Arrington writes on TechCrunch that “The success of a service can sometimes be measured according to the business activity it is generating around it (think of accessories for Ipod or recently SkyLook). Skype’s success is giving many ideas to imaginative entrepreneurs (the Skype-conomy).”
One of these Skype-based ventures is Switzerland-based Sky-Click, a 100% web-based solution to set up your call center, built on the Skype API. The service does not require any particular hardware investment and can be easily integrated in a web site. All that users have to do is to download the Skype client on the call-center collaborators’ computer. On the end-user side they need to press the “call” button to initiate a call (or a video call) to the call-center.
Other ideas for Skype-conomic services:
- a plug-in to integrate with web conferencing
- a plug-in with other CRM tools (an integration ith salesforce.com exists already)
- ringing tones for Skype (SkyScraper)
- a service to record, organize, and archive Skype calls (SkyBrary)